When you reach out, we keep whatever you tell us — typically a name, email address, phone number, and sometimes a postal address if you place an order. That information sits on file so we can reply, send what you bought, and answer follow-up questions. Nothing else happens with it. We do not run advertising, we do not feed it to analytics dashboards, and we do not give it to third parties beyond what's strictly required to deliver an order (a shipping carrier, a payment processor). We hold records for as long as the relationship is active plus the period required by tax or accounting rules. After that we delete or anonymise them. You can email us at any time to see what we have, fix what's wrong, or remove yourself entirely from our records.
This site relies on essential cookies for basic functionality: keeping you logged in, remembering cart contents, storing your language and consent preferences. We do not load analytics platforms, advertising tags, or social-media tracking pixels. We do not share browsing data with any third party. Cookies expire either at session end or after a year for the preference store. You can disable cookies in your browser and the site will still load — though features like remember-me, cart persistence, and language selection won't survive across visits.
You have full rights over your information. That means access (we'll send you a copy), rectification (we'll correct anything wrong), erasure (we'll delete it, subject to any legal retention period), portability (we'll provide it in a machine-readable format), and the right to restrict or object to processing. Reach out and we'll process the request within thirty days, free of charge. If anything we do leaves you uncomfortable, you can also contact the data-protection authority in your country directly. Just email contato@glintgateway.com.